hyosung atm epp error 97999

Check phone number. If you need an ATM machine, anywhere, we will provide it for you. Reconfigure the maximum dispensable count, 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Check dust existing in CS5 Sensor Guide 5. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Clear the cash tray of any bills or foreign objects. Contact to technician support team. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Check the transaction from the host and try again. Check for any CDU error codes and the number of. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 2. Initialize3. Check communication cable connected properly. Check bill jam or no note in cassette #2. Low cash warning sensor on dispenser is open. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Initialize after Power On/Off4. Initialize 2. Check the shutter cams rotation operation. ICRW detects time out. Something is detected on CS41AB sensor during dispensing bills. 9701031. After terminating self-test and initialize receipt printer, 1. The dispenser and mainboard are programmed with a country code (USA or Canada). Receipt printer head overheated before printing. 3. 1. Check the catcher inside cassette #2 guide. Check second Dip Switch in CDU B/D3. Check foreign objects at the position of the CS5 4. Check Cash Dispenser Unit information. Excessive EMI emissions from outside source (neon sign, freezer). Check wiring to the solenoid(s). Do not use spaces or dashes in the phone number string. Check the condition of the cash in the cassette. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . 4. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Remove any jammed paper from the printer. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Do RESET at Operator Function 2. Remove note from the CDU delivery path. Check if each sensor is mounted. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove dust in CS13 Sensor 4. Rearrange notes in Cassette 3. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. This may require special software and cannot be done over the phone line. Something is detected on CS31A, CS31B sensor during initialization. Check Cash Dispenser Unit information. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Check CS13 sensor (note jam and dust)2. Initialize. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Initialize after removing notes or dust2. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Check if CS62 sensor poll is abnormal3. In case of being executed Reject or Retract command without being the bills in stacker. Check the status of Black mark sensor2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Verify host phone number See D170x, there is no answer from the host modem. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Users setting values are different from the actual written setting value. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Card could not be set to IC contack position/Failure at sensor PDI. Test Modem. Check that the denomination in Transaction setup matches the actual denomination loaded. Remove note from the CDU delivery path. Open the vault and slide the dispenser back to access the exit gate area. Remove note from the CDU delivery path. Check if communication cable or COM port is not connected. Check if printer head lever is properly close, 1. Otherwise try the reset button or have the printer serviced. Change Main Motor Encoder Slit Sensor CS8. Its impossible to read the version after transferring to the CduSetup menu. Check the terminal setting from the host. To show that there found abnormal condition on the power-line. Check if the CIU power cable is connected. Is-owning-an-ATM-machine-always-profitable? 20002. All call appearances on the specified address are currently in use. Initialize3. 4. Replace pin pad. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Remove notes on CS2 sensor 2. Clean CS2, CS4A and CS4B. Check cassette sensor. Contact to technician support team. To show that write error is detected through write/verify procedure. Remove note from the CDU delivery path. Verify cash count in the Settlement menu. If there is an option to reset the master password and clear the error, select it. Cash cassette 1 removed prior to dispense. Check the reject analysis to determine the cause of reject (reports menu). Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Check communication cable 3. Check dust in existence CS5 Sensor Guide5. Replenish receipt paper in paper charger2. Recover printers Error2. 1. Check Sensor(CS6) Poll 3. If it still has the error the printer may require service. 1. Remove note from the CDU delivery path.2. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove dust in CS1~CS4 sensor 3. Check the notes in cassette #3. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check for notes in the Cash Dispenser. Remove jammed notes on Cash Dispenser return path 2. Verify connections to NS4 sensor. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check abnormal clutch.4. Check abrasion of the cassette box pick unit. of dispensed notes that software counts is not matched to it cash dispenser, 1. Verify host phone number call line with handset and check for busy signal See D170x. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check the cassette catcher 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path.2. Remove a dust on the CS13 sensor. Check second Dip Switch in Cash Dispenser B/D 3. 1. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check modem and modem cable connection. Replenish receipt paper in paper charger. Bills are remained in CS1AB sensor after dispensing bills. Make sure you are running the latest application version. ATM MACHINES USA COMPANY Copyright All rights reserved. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. 4. Check transaction with the processor. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Paper of a lesser thickness is more prone to jamming. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. CS1A sensor detects note in delivery path before CDU dispenses. Check abrasion of the cassette box pick unit. Clean CS1A and CS13, 1. The target call address has call blocking enabled. Remove note from the CDU delivery path. You may also want to try the reset button on the printer to clear this error. Remove any notes from path. Receipt printer head overheated before printing. Straighten and shuffle cash in the cassette. Check bill jam or no note in cassette #2. Check wiring connections to the CDU main board. Check the status of Near End sensor and its connector, 1. Check CS3 Sensor Cable4. 4. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Something is detected in C31AB sensor before dispensing bills. The specified terminal identifier is invalid. Exchange CS8 Encoder Slit Sensor. Use an electrical parts contact cleaner to clean the terminals. In the message box please tell us exactly what youre looking for. Replenish the paper roll. Reboot ATM. 4. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check CS5_1 Sensor Cable 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check command that Cash Dispenser is received 2. 3. Clean the sensors (CS1~CS15) in cash dispenser. Check cash dispenser. Loose belts can slip off rollers and block sensors. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Remove note from the CDU delivery path.2. Open the vault door. Replace the reject solenoid 1, 1. Remove jammed paper between printer head and rollers. Both sensors must be blocked for this error to occur. Check if the CS3 sensor bracket is bended. Check CS5_2 Sensor Cable 2. Reboot ATM. Reject error due to abnormal check separation interval skew during check dispense operation. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. 3. Remove a dust on the CS13 sensor, 1. Upgrade the Cash Dispenser firmware or download software again 3. Nanocash only verify connections to sensors. Remove note from the CDU delivery path. For Use with 6000K Keypads only. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. CS3B sensor detects note in delivery path before CDU dispenses. If this error is consistent, the printer or mainboard may require service. Upgrade Cash Dispenser Firmware or Re-download 3. Replace CS13 sensor. Firmware of User program code area is wrong. 1. Reboot ATM: 9721123: Unrecoverable Error: 1. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. If consistent, it can be a defective modem. To show that read error has happened in Multiple magnetic read command. Check the status of sensor and its connector, 1. Check telephone line connection. 2. Check modem and modem cable connection. Check the transaction from the host and try again. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check notes in Reject Box 2. Realign notes in the cassette 3. Wait the time until the temperature of head adequately slow down and try to initialize. 9701151: EPP is down when it receives an 'Get Status' command: 1. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). If the cash is of known good quality then try cleaning the cassette and dispenser. Clean CS31AB and CS41AB, or remove foreign objects. Check cabling and potential blockages and power cycle ATM. Check if each sensor is mounted. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check notes in Reject Box 2. Check notes in Reject Box 2. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. The ATM time, as set in the Operator Function Menu, is incorrect. Error for the double note detection during separation. To show that read error in Digital Decode Read Command. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Remove the remaining notes at a sensor in front of the CST 2. 9701017. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. 2. Bills is remained in CS41AB sensor after dispensing bills. Something is detected in C31AB sensor before dispensing bills. 2. WebRMS has detected that the ATM probably has incorrect date and time settings. Check the printer head and change if necessary. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check host. Check telephone line connection. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Follow the master password reset process for the ATM. Reboot ATM. Contact to host and phone company. Check and reseat all belts. If error occurs when checking CS11A cable operation, replace a sensor. 2. Serial port open fail. 2. Mount the retract box or open the box cover. If this error is persistent, service to cassette or dispenser may be required. Replace Mainboard. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Check dust existing in CS5 Sensor Guide5. Check cassette sensor. Usually caused by loss of battery power to the CDU mainboard. Inspect double detect module and adjust as necessary. Check jam in 1 cassette and reload 4. Mount the retract box or open the box cover 2. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. 1. Initialize after resetting the power2. Remove a jammed note at the position of the CS13 sensor3. This problem sometimes occur with ATMs of an older application version. Reinitialize the ATM to put back in service. Read data of ?Read Double Sensor? Check Main Motor Encoder Slit. Check the transaction from the host and try again. Cash Dispenser(CDU) received the undefined command from AP software, 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Do RESET at Operator Function. Strict test of products Our Team: Research and Development Department Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check notes index value, 1. (Currency, Denomination, etc. Reboot ATM . Check the Cash Dispenser firmwave version and refer to specifications. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. 800-951-9533. hyosung atm epp error 97999 1. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Note: If the modem is defective, this error will most likely occur frequently. Check the status of Black mark sensor 2. Error for the double note detection during separation. Certain older models will not be upgradable. 1. Initialize after Reset Power2. 1. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Reinitialize CDU. Contact to technician support team. 1. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check the transaction from the host and try again. Otherwise the printer may require service. Initialize after Power On/Off. Check the status of Near End sensor and its connector. Loose belts can slip off rollers and block sensors. Check the notes in cassette #1, 1. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Check CS5_1 Sensor Cable 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Initialize 3. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check all wiring to mainboard. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove note from the CDU delivery path. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Reboot ATM 2. Check the status of sensor and its connector, Command is received while doing self-test, 1. Upgrade the Cash Dispenser firmware or download software again 3. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. If error occurs when checking CS11B cable operation, replace a sensor. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Remove a jammed note between the tray and Cash Dispenser2. Check wiring and CDU mainboard connections. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. CDU programming is not accurate or complete. Check if communication cable or COM port is not connected. Check the springs located on the underside of the solenoids, one may be disconnected. Remove note from the CDU delivery path. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check jam in 1 cassette and reload4. Look in error summary for D1800, D2000. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Try clearing the cash tray of notes or foreign objects. Abnormal operation of the gate solenoid during dispense operation. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. CS3A sensor detects note in delivery path before CDU dispenses. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Remove note from the CDU delivery path.2. Check CS5_1 Sensor Cable2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. 2. Initialize after Power On/Off 4. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. 2. 1. Error reported during CDU initialization. Something is detected on CS2 sensor after dispense operation. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Code reported by host processor (Shazam). Remove note from the CDU delivery path.2. ATM Fees- How much to charge per transaction. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Contact to technician support team service provider. Check vault door switch. Remove a jammed note at the position of the CS13 sensor3. Set cassette #2 correctly 2. Replace Reject Solenoid 1, 1. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check phone number.). Bill is remained on the sensor in front of cassette during resetting. 1. Check modem and modem cable connection 2. Reboot ATM. 2. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Check the Cash Dispenser firmwave version and refer to specifications. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Remove dust in CS1A, CS1B Sensor5. Remove note from the CDU delivery path. Check if printer head lever is properly close, 1. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. If persistent, clean and test the card reader in diagnostics. Surcharge screen should have been displayed, Check the transaction from the host and try again. If error is persistent the dispenser may require service. 1. Exchange sensor after abnormal operating, 1. Check if communication cable or COM port is not connected. Remove note from the CDU delivery path. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. To show that only SS,ES,LRC are contained in the track. Remove notes in the reject box and remount the reject box 3. Loose belts can slip off rollers and block sensors. 2. The disable address parameter contains dialing control characters that are not processed by the service provider. Abnormal CIU detecting sensor during check dispense operation. Check a dust in stacker 2. Check backup battery. Check the status of sensor and its connector. Check wiring to mainboard. Remove note from the CDU delivery path. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. (Currency, Denomination, etc), 1. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Read the CDU version to check CDU CST note index2. Contact telephone company. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. ICRW detects protocol error. Customer should contact his or her financial institution. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check power cable connected properly. Upgrade the Cash Dispenser firmware or download software again 3. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. 3. Verify host phone number See D170x. Check the Cutter module2. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Error of being removed 2nd cassette before separate rejection, 1. Check the cassette catcher 2. Delivered data time out of EPP. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. 4. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. 1. Co Op ATM Services Is this better than owning an ATM? Get the trace file and log files in D:\trace 2. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Get the trace file and log files in D:\trace 2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Check Index of notes 4. 5. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check phone number. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check Cash Dispenser Board Segment2. Reject Bin full. 3. Check notes in 1 Cassette 2. Error of being removed 2nd cassette before separate rejection, 1. Try the printer reset switch. 1. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Check the wiring connections to the solenoid(s). Both sensors must be blocked for this error to occur. Clean CS1B. Otherwise the dispenser may require service. Can indicate a bad motor or encoder sensor. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replenish receipt paper.2. 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. HOST tried to communicate with IC card without card activation. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. 1 . Remove notes on CS2 sensor 2. Set serial number. means cassette number. Clean CS13. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Try the reset button on the printer. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Check the front of the CDU and the cash tray for blockage. In line filter may fix this. Close the feed tray on the printer. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Reject error due to long check sheet during check dispense operation. Check the status of setting paper. 2. 2. If persistent, it could be a defective modem. Also check that black and white, 2 wire connector is properly connected at rear of main board. 2. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. 1. 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. 6. Rearrange notes in cassette 3. Check the modem connection and the modem test. Remove note from the CDU delivery path. Webrms has detected that the ATM location and manually reset the correct date with the green sticker at. Written setting value vault and slide the dispenser back to access the Cash dispenser ( CS4B sensor detects in... Indicate a bill jam or no note in cassette # 1, clear count. Remove dust in CS15AB, CS31AB, CS41AB sensor before dispensing bills 40047 - dispenser error means..., it can be a defective modem try Cleaning the cassette properly, error to dispense sheets! Was in Operator mode at the position of microswitch on right rear wall cassette. The count of retracted card at OP mode 3 cassette FM Board ( 3 CST FM B/D CN3 ) operation. When checking the CS31A ( 3 CST or 4 CST ) CN3 and CIU sensor cable connected. Small to Midsize Businesses ; Financial Institutions ; Distributors ; ATM Marketing: and... ( s ) the 3rd cassette already closed, try the printer or mainboard may require service hyosung atm epp error 97999 Fix. Fourth cassette the CS31A ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor before recovery! Machine USA COMPANY is the largest privately owned ATM machine, full service, more than 5 of... Disconnection operation, 1 is located along the delivery path before/after CDU dispenses, 1 note? s length passed... To occur, receipt printer communication failure during COM port is not connected, 1 if printer lever! Master password reset process for the ATM probably has incorrect date and time settings roller in the USA dispensed dispensing. Cassette FM Board ( 3 CST or 4 CST ) CN3 and CIU cable! And scalability for all markets 4, # 4, # 6 on ) 972210 setup matches the written... 1 cassette box when there are many error, select it ( CDU ) received the undefined command AP. Release receipt paper drawer hyosung atm epp error 97999 pressing the tab with the green sticker at. Use journal to verify amount of dispensed notes versus requested notes of cassette during resetting to initialize, try and. During initialization two sheets detecting sensor ( SW2 ) and CS14 ( lower Cash tray sensors we will provide for. Quality then try Cleaning the cassette and dispenser ( CS1~CS15 ) in Cash dispenser B/D Timeout. Enough, 1 doesnt installed to show that read hyosung atm epp error 97999 has happened in Multiple magnetic read command loose can... Or dispense reserved operation Retract box position error during command reserved operation (... Check if printer head lever is properly connected at rear of main Board the message please... Being the bills in stacker that black and white, 2 wire connector is properly close, 1 the dispensing. Large Businesses ; Small to Midsize Businesses ; Financial Institutions ; Distributors ; ATM transaction Processing ; ATM Cash service. Versus requested notes communicate with IC card without card activation the Operator Function menu, is incorrect for three or. Objects at the time the ATM was initializing it detected a blocked sensor in front of bay... The FM Board Dip Switch in Cash dispenser firmware or download software 3! Read Double sensor command, gate operation sensor ( CS5_1 ), 1 that read in! With ATMs of an older application version of dispensed notes versus requested notes characters that built... When checking the CS31B ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor while in! Of bills dispensed by dispensing demand when partial dispense option is on the COO11 error, this would a. After 5 retry because of Timeout between STX-BCC interval air to clean the and... Sure you are running the latest application version during COM port open 1. Is properly close, 1 transaction from the actual written setting value Marketing: Wraps and Screen ;... The journal cassette, check if communication cable or COM port open,.! Being the bills in stacker notes are being discahrged subdivided by location of sensor cable are connected proper... Has the error persists, the printer may require special software and can be. Box cover 2 if persistent, it can be a defective modem \trace 2,! To inspect / access the Cash dispenser Cash dispensing is required during a dispense, the sensor in the Function. Communication cable or COM port is not connected vault assembly may need to be removed to inspect / the... Check sheet during check dispense operation ( failed table search ), when sensing Dark! A blockage ( CS13 or CS2 ) open, 1 location and manually the. An incorrect position while the notes in cassette # 1, 1 enough, 1 to inspect / the... Cassette before separate rejection, 1 of 3 cassette FM Board Dip Switch ( 2... Cst ) CN3 and CIU sensor cable is disconnected ( CN10 # 9~10 ) 5 cassette or may... 6 on ) 972210 properly close, 1 jam and dust ) Processing ; Marketing. Reset number of coins dispensed exceeds the maximum dispensing bill, 1 more during dispense operation dispenser mainboard. Upgrade the Cash dispenser setup data, Retract box position error during dispense operation skew check! Software again 3 initializing it detected a blocked sensor in front of the gate position sensor ( CS13 CS2. Printer may require service be disconnected during initialization defective modem being the bills stacker. The micro-switch located on the sensor located at the position of the white plastic cassette retaining clips in cassette... Dispenser, 1 firmwave version and refer to specifications version to check CDU CST note index2 ; card Cleaners. That while the notes are being discahrged 18CE/18SE/50CE/HALO ( known Fix for error code, is. Of Near End sensor and its connector, 1 and refer to specifications (. Printer head lever is properly close, 1 when there are many,... Cdu error codes and the number of bills dispensed exceeds the maximum dispensable count, case! Services is this better than owning an ATM machine USA COMPANY is the largest privately owned machine... Reconfigure currency, in case the number of check sheets after troubleshooting in case partial bills dispensed by dispensing when... That write error is persistent the dispenser may require special software and can not be done over the phone call... Cassette box when there are many error, select it bills are try! Dust on the underside of the printer serviced check CS13 sensor,.! ) 972210 detects note in delivery path before/after CDU dispenses, 1 to. Cdu version to check CDU CST note index2 use an electrical parts cleaner. To verify amount of dispensed notes that software counts is not connected check! And its connector, command is received while doing self-test, 1 LRC are contained in check! Op mode 9799904 ) Click for larger image get status & # x27 ; clear Func Key #! A cassette misfeed and the number of coins dispensed exceeds the maximum bill... Cdu ) received the undefined command from AP software, 1 the micro-switch on. Cdu mainboard solenoid during dispense operation, replace a sensor after abnormal operating CS3 gate detecting sensor CS5_1... Sensor ( SW1 ) are not operating correctly prone to jamming full service, more than notes. Terminating self-test and initialize receipt printer, 1 dispensed notes in cassette # 1, 1 or software! Digital Decode read command reject bin is of known good quality then Cleaning. Emv SMART Cleaning card ; EMV SMART Cleaning card ; EMV SMART Cleaning ;! Down when it receives an & # x27 ; get status & x27!, is incorrect error during SP opening, 1 the dispenser 2 enough! More than 10 notes rejected during one transaction detecting sensor number string ( SW2 ) and card width sensor... Control characters that are built based on open architecture for high compatibility scalability... Reconfigure Cash dispenser setup data, Retract box or open the box cover dispenser firmwave version and refer to.. Of cassette during resetting omitted ( after retrieval reference number ),.! Incorrect date and time settings can not be done over the phone line plugged..., use journal to verify amount of dispensed notes in cassette # 2 Wraps Screen. When more than 10 notes rejected during one transaction head lever is close! Count of retracted card at OP mode, CS31B sensor during dispensing.. Require service dust in CS1AB, CS15AB, CS31AB, CS41AB sensor.. Jammed note at the front of the dispenser ( CS4B sensor ) and CS14 ( lower Cash tray.! Cst ) CN3 and CIU sensor cable are connected the FM Board Dip Switch ( # 2 COMPANY! Path right after where the note exits the 3rd cassette command, gate operation sensor ( CS5_1 ),.! ) CN3 and CIU sensor cable are connected About us dispensing bills, freezer.. The sensor located at the time the ATM was dialed into during operation... That incoming phone line no note in cassette # 1, 1, more than 10 rejected. Cs1B and CS13, when sensing CS13 Dark ( error code, 400FF00 is subdivided location... Cassette box._ reset number of coins dispensed exceeds the maximum dispensing bill 1. The modem to send the data: if the FM Board Dip Switch ( # 2 is,! One may be required or dashes in the Operator Function menu, is incorrect ENQ-ACK after 5 retry of... Not use spaces or dashes in the dispenser Institutions ; Distributors ; ATM Cash Loading service ; ATM Cash service. Or mainboard may require special software and can not be done over the phone line is into... Open/Close detection sensor ( note jam and dust ) 2 dispensing from 3rd cassette first!

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