Diana, (TIP) if you dont have an item in your possession dont post it for purchase! My order was shipped promptly via **************** and marked as delivered 12/2/22. I was told I needed to adjust my eyes, as the color shown is BLACK! There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. View the, Yes. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. In some cases we do require Identity verification is the process where you prove you are you. I really like this site. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. I've emailed the company twice asking when I can expect to get my item and got no reply. As per your response, I will be pursuing this further with the IL ************************** just on principle. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? I will never and I mean NEVER order from this website ever again. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Packages with such numbers can be tracked right until delivery. We did fully inform all customers: I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. *******@gmail.com. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. They immediately process your order and get it with a week. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . You will be deceived. Operator was nice and cancelled my order. They will provide you will complete information and also delivery date. Description and quality of all products on our website are from manufacturers' descriptions. Customer Support Team. We must allow up to 10 business days for the investigation to be completed. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. Also if you want us to show you guys any specific product that we carry, just leave us . Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. I will never, ever order from this company again. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. For the best experience on our site, be sure to turn on Javascript in your browser. I HAVE TRIED CALLING ALL DAY. DO NOT ORDER HERE. Sale price. How many days do I have to cancel? Tip for consumers:Know what you want BEFORE you buy. Before washing, gently detangle using a wide tooth comb. Thank you for your feedback. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. You can wear multiple styles and it is so light and fluffy, yet looks so full. Unfortunately you will have to follow the policy. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Ebony, i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Gently squeeze the hair to remove water. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Great selection and excellent customer service. Customer Support Team. Same Day will ship today if ordered by 4 pm ET. We recommend enabling JavaScript for the Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Theresa, They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Amazing! Once again we do apologize for any misunderstanding. They have zero communication with customers. Companies can ask for reviews via automatic invitations. The store will not work correctly in the case when cookies are disabled. Thank you & keep offering great products & customer service! Order Shipments ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. But efficient. Customer Support Team. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email View the, No. Life isn't perfect, but your hair can be. Remove the hair from the water and rinse it thoroughly with cold running water. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Tracking Number(s): 61290988116522405530 Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. Click the "Add to Cart" button to proceed to checkout. Once again we do apologize for any misunderstanding. Your delivery settings for all your parcel deliveries. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! Honestly if I could give 0 stars I would! You'll want to bookmark that login page so you can easily find it again. Reorder Print Ebonyline. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. The BBB cannot really assist you in this matter. Check on the status of your order by logging into your account or by using the form below. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. i find this very weird. As a matter of policy, BBB does not endorse any product, service or business. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Customer Support Team. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. I wanted exactly what I paid for or nothing at all but my money back. The selection of cute wigs is wonderful! So I went back to the website to see that the rest of my order isnt in stock neither. It took them 4 days to ship out and it still never made it to me. Mahaz is wonderful and brings excellent customer service to the company! I would definitely recommend ebonyline. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once again we do apologize for any misunderstanding. We don't actually charge your account until we ship out the order. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Will definitely be purchasing again in the future! Thanks Hector and Ebonyline! Place on a wig stand to air dry. Please note that we may share your email with the company to verify your order. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Modification & cancellation policies rating: 5.0 - 1 rating. This is how orders are around this time of year due to the holidays and high volume. There is no compensation or shipping upgrades for delayed orders. This was the very first time that I ordered from them and it WILL be my last. Knoji is a social discussion platform that's 100% free to use. I started buying wigs online from this website a few years ago and haven't turned back. To find more information about reviews and trust on Sitejabber.com please visit. Review by loyal customer Sara Beckwith. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. Keep Track of Your Order. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. What upsets me with that is I feel as though I shouldve been notified beforehand. Apply the conditioner as you would hairspray. Well guide you through the process. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. A few years ago and have n't turned back to stay that my order was delayed.I. 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